Improve Your Comfort, Improve Your Life

FAQ Page2016-12-16T15:39:35+00:00
Will The Knee Pad Scratch My Floor?2015-04-09T04:43:51+00:00

No. The outer surface of the knee pad is a fabric that will not scratch or mark-up any of your floors. There are no plastic components or plastic outer coverings either, so your floors will never be damaged.

Is The Knee Pad One Size Fits-All?2015-09-14T15:37:41+00:00

The product is one size fits most. The knee pad has over 8 inches of hook and loop area, so you can adjust the straps to whatever length you need. The product has fit around people ranging anywhere from 100lbs-300lbs.

Will This Fit My Leg?2015-09-14T15:43:42+00:00

The product is one size fits most. The knee pads have over 8 inches of hook and loop area, so you can adjust the size to whatever you need. This knee pad has fit people weighing anywhere from 100lbs-300lbs. For people with a larger stature, the product is intended to fit snuggly without restricting or binding your leg. For people with a smaller stature, the product will not fall down your legs and can be fastened tight enough to provide a secure fit.

Can I Wash The Knee Pads?2015-04-27T15:49:41+00:00

Yes! The knee pads are safe to machine wash on cold with like colors and hang to dry, keeping them fresh and clean!

Do You Offer Quantity Discounts?2015-04-07T14:51:41+00:00

Yes. Please contact sales for discount information on larger orders: [email protected]

Can The Knee Pad Withstand Rough Work?2015-04-07T14:52:26+00:00

Absolutely! The knee pad is extremely durable and can withstand rocks and other debris. If you are a contractor or construction worker, you can use this for all of your projects. The knee pad is also water resistant, oil resistant, and chemical resistant. It will withstand even the dirtiest jobs!

How Are The Products Shipped?2015-04-27T15:52:55+00:00

All domestic and international orders are primarily shipped through USPS.

What If I Had A Knee Replacement Surgery?2015-05-29T01:15:32+00:00

Always ask your doctor before making any decisions. After you have gone through your normal recovery and physical therapy advised by your doctor, these knee pads can provide the comfort and protection you need when kneeling. These are the first and only doctor recommended knee pads on the market, so they offer the most advanced level of comfort and protection.

Before using any knee pad, you should speak to your doctor. You must not rely on the information on this website as an alternative to medical advice from your doctor or other professional healthcare provider. If you have any specific questions about any medical matter, you should consult your doctor or other professional healthcare provider. You should never delay seeking medical advice, disregard medical advice or discontinue medical treatment because of information on this website. The information on this website has not been evaluated by the FDA. The information on this website is not intended to diagnose, treat, cure or prevent any disease. Even though this knee pad is recommended by some doctors, that does not mean all doctors have recommended this product.

Can I Use The Knee Pad Outside?2015-04-07T14:53:28+00:00

Of course! The knee pad is weather resistant and extremely durable. The outside fabric will resistant water, oil, and chemicals.

Can This Knee Pad Heal My Knees?2015-04-07T14:54:33+00:00

No. This product is not intended to diagnose, treat, cure, or prevent any disease. The knee pad is intended to offer comfort and protection for your knees.

Can The Knee Pads Be Worn On Either Leg?2015-04-07T14:55:26+00:00

Yes. Each individual knee pad is the same, so you can use either one for either leg.

How Long Do The Knee Pads Last?2015-04-07T14:55:48+00:00

The knee pads are built to last! Because the foam retains 99% of it’s memory, the foam will never wear down. Since the knee pad is machine washable, it can always stay fresh and clean. You’ll have these knee pads for as long as you need them.

How Many Knee Pads Come In An Order?2015-04-07T14:56:09+00:00

Each order comes with 2 individual knee pads.

How Can I Give Feedback?2015-04-07T14:56:31+00:00

We love to hear from our users! Please send us an email to [email protected] We value your feedback and always respond.

Do You Ship Internationally?2015-04-07T14:56:51+00:00

Yes! We ship our products all over the world.

How Do I Contact The Owner For An Interview?2015-04-27T15:56:35+00:00

For all media inquiries, please submit your request to [email protected] or go follow this link: www.totalcomfortmedical.com/contact

Do You Have A Media Kit?2015-06-08T15:24:53+00:00

Yes! Click here to be directed to our media page. For all other media inquiries, please email: [email protected]

How Long Does Shipping Take?2015-04-27T16:02:43+00:00

During checkout, you can select your preferred shipping timeline. All shipping and processing is subject to weather delays and the time of year. If it has been over a week and you have still not received your package, please email: [email protected]

 

Do You Accept Returns?2015-09-14T15:36:41+00:00

Returns are not accepted unless the product has a defect. Any defective products can be returned for a full refund. All products are checked for defects before shipping. Returns will not be given for sizing issues. The product is one size fits most.

If you have an issue with your order, please contact us at [email protected] and we will be in touch with you within 24 hours!

Is It Possible To Order Custom Colors Or Designs?2015-04-07T14:58:05+00:00

If you are purchasing in bulk quantities, you can choose any color or design for the knee pad! For further support, please contact [email protected]

Is My Credit Card And Personal Information Secure?2015-04-27T16:06:23+00:00

Absolutely. We do not collect any credit card information. Your transaction is completed by a third party payment gateway, called PayPal. All payment and sensitive information through PayPal is protected with an encrypted Secure Socket Layer (SSL). Their site is also PCI Compliant and is rigorously tested to ensure the utmost security. You can also use the Amazon Payment gateway, which has the same level of protection. Paying for your order through PayPal or Amazon is extremely safe. They are the leading payment gateways and handle hundreds of millions of transactions.

Can I Track My Shipment?2015-04-07T00:13:18+00:00

Yes. You will receive a tracking number via email once your order has shipped.